Okay, so I have been going here for over a year and at first they really blew me away! They were honest about all repairs, took the time to explain things in detail, and had a great attitude while doing it all. Well the last 3 visits were horrible, they are still honest, but that's about it. I went in because my car was acting up the first time, and nobody was even at the front desk. When someone did appear, he seemed as if I was bothering him because they were so busy. Being busy is great, but how about a being nice to the people your turning away?! It was at this time that I overheard the other employee talking about another customer and saying " yea, whatever....I don't wanna even take in this car, just say we're too busy " Wow, made me wonder if that's what just happened to me. So my Husband and I went elsewhere. No worries. The next time I went in for brakes, it felt as if they rushed through the explanation of what I needed, and options available to me. I asked a few questions, about the brands and warranty....and this seem to irritate guy at the front desk. I went ahead and got them anyway. Needed em. While there, there where 2 employees laughing it up, and joking around...I asked myself " can that joy be spread around to the customers??? Guess not. Because the last time was just like the first 2. Didn't explain a thing. Also, I don't like how the mechanics came in, whisper something, and then the guy's abandon ship and go to the back. Feels like your being left out of the discussion ABOUT YOUR CAR! How about showing me, the person who owns the car whats going on? Or saying here is the problem, let me now call and see what it costs. Simple, upfront, and keeps the customer in the loop, Hope changes are being done, or I will be looking for another mechanic shop...ASAP! Side note, also sent a family member there after bragging about these guys, and they too where let down.