Truthfully, I was quite excited to come to this shop, being that all of Austin seems to recommend them as the #1 place for work done on Miata’s. However, my experience was subpar at best. I called Monday morning to make an appointment for an alignment. They tell me 8AM on Tuesday and I’d have it back within 2-3 hours. Cool! I get a confirmation text Monday afternoon for a 10/15 appointment at 8AM. I arrive on time for my appointment and was not greeted well. The gentleman at the front desk looked at me as if I had robbed him and treated me as if I had kicked sand in his face. I said I was here for my alignment appointment and he said “we don’t schedule alignment appointments and you have about 4-5 cars ahead of you anyways so good luck getting it back by the end of the day.” I read my confirmation text from them and he said “sounds like a canned response and that’s somebody else’s problem.” I was kind of dumbfounded. If you don’t schedule alignment appointments, then why did you take mine? Then another person asked me for my vehicle information and proceeded to ask me if I was looking to have work done on my suspension and camber plates added. I couldn't figure out what the heck was happening. However, they then decided to recite my phone number and name without even asking me who I was. So clearly something was in their system. 4:15PM rolls around and I get a call saying my car was finished. Idk, I wanted to like this place. I was excited about the reviews I’ve heard and read. Maybe it was a one off experience, maybe this is how they treat all of their new customers. I’m not sure. But either way the alignment got done, except that my steering wheel is still not straight and pulls to one side. I’m not saying not to come here because there are a lot of great reviews, just don’t be surprised if you aren’t given a good new customer experience.