5

5

Auto-Spec is a local service provider with a caring commitment to the customer. We have used them for years for various vehicles and are pleased with the quality of service. Recently while waiting for my vehicle maintenance, I observed a situation which clearly demonstrated that customer service comes first. An elderly lady walked in with an issue with her car. One of the service advisors looked at her car and discovered she had virtually run out of oil. She explained her husband used to take care of their vehicles. Auto-Spec filled her car with oil and checked for leaks, then sent her on her way. This act of kindness reinforced Auto-Spec employees truly care for their customers. I am delighted to be a loyal customer!

5

My Check Engine light came on while I was driving. My normal auto shop was booked up for the whole week. I saw a post on People of Round Rock about the best automobile mechanics and Auto-Spec was the outstanding favorite. I called Auto-Spec and was able to bring in my car for a diagnostic test the same day. Communication was great along the way, and I was able to drop off and pick up my car the same day with the automotive work complete.

5

Went to make appointment for vehicle inspection. Closest available opening was 28th of November, however he ask me to come back the next day and drop it off and he would try to squeeze me in. Not only did he deliver, but did not charge me since I am a veteran. What an awesome jester. Thanks for making my day.

5

As always. Great service and good communication. Especially this time with a strange electrical issue that I was unable to diagnose.

5

A great place to take your car. Honest and efficient. And quick. Also they drove me home as husband can’t drive anymore.

5

This is one of the best auto mechanic shops in Austin. They are honest and reasonably priced. They identify problems and some that can wait. I like that honesty. Ray has been helping me with three cars for the last 12 years. I highly recommend this shop.

5

I have always been very skeptical of auto shops and not wanting to feel like I am being taken advantage of. At Auto-Spec they are different. They welcome questions about the work being done and are happy to educate you. I had a situation in which I brought my car in due to a leak. It was repaired and then two months later I noticed a similar leak so I tooK it back to Auto-Spec. Thinking, here we go again, my skepticism came back. But that was not the case. After review of the new leak it was found that it was not related to the previous work that was done and was due to an oil ring that was not replaced (at a different shop). I did have some frustration with the call tree they have in place and had voiced my frustration with the shop. Auto Spec took the time to understand my frustrations and placed an oil ring on the car at their cost. Which they did not have to. I have to say that Jose and John at Auto-Spec Georgetown have changed my outlook on auto shops. Thank you Jose and John I appreciate your professionalism.

5

I have been taking my car to Auto Spec for the years. They have treated me and my car with respect.

5

They fix the power steering in a timely manner but there is still a ticking sound when I first start the car.

Hi Robert, bring it back when you have time and I'll have one of my guys take a look at that ticking noise.

- Auto-Spec Round Rock
AUTO-SPEC GEORGETOWN is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Auto-Spec Georgetown (512) 864-3022, Auto-Spec Round Rock (512) 472-4977 if you have any issues in accessing any area of our website.