Georgetown & Round Rock Auto Repair

I was very impressed with the recommendations for this automotive center so I took my car there. They were local and part of my community, which I have no problem supporting. I was sadly dissapointed in the service...dropped my VW Getta at 8am - told them the issue - they gentlemen seemed familiar with the issue on this car - common problem with this model. No communication via email or phone- I had to call them at 5pm! Passed from service provider to service provider to get an answer. Vague diagnosis - We think it is the water pump but we need to remove parts which will charge you $140 before we can diagnose the issue. Meaning - we did not look at the car! I had to go and pick up the car - no one even bothered to ask me why I was not going to give them my business or if there were any issues - they could have cared less!!

I think you tell a lot about a company about how they handle a warranty repair issue and in this arena, JC Autospec really proved why they deserve so many five star reviews. My son's rather old Buik Roadmaster needed a new a/c system, which they installed before a road trip he took to Dallas and Houston. On his way back from Houston, he got stranded in La Grange when the car would not start. I thought it may be a battery issue, but after various attempts at jumping it, he had the car towed a short distance to a local mechanic (and I drove out there to pick him up.) The La Grange mechanic looked at it and it turned out some clutch on the new a/c compressor had seized. This prevented the main belt from turning and is the reason the car would not start. The next day I spoke to JC Autospec and they had the car towed back to Austin and repaired without any quibble. We discussed whether they plan to get the warranty repair done in Round Rock or by the mechanic in La Grange. Towing it back for JC Autospec to do it, meant we did not have to drive back to La Grange again to pick it up, so they decided to do it that way. We get all our vehicles serviced by them and this experience certainly proved why it is good to stick with a company you can trust to deliver what they promise. Highly, highly recommended.

I owe these guys a huge debt of gratitude. These guys saved my life in a way they probably don't even know. About two years ago, I was barely scraping by month to month, still paying off a car that was a relic of a previous career. I finally had had it with going from temp job to temp job. After eating through all of my savings, my retirement fund, everything, I decided to sell all of my stuff and drive up to Maryland to stay with my sister and see if I could find a job up there. I couldn't sell the car because I was upside down on the payments. Literally the day before I was going to move, my car broke down (or rather came to halting stop on the I35 access ramp to be precise). I had $450 to my name. There was no way I was going to be able to fix anything that was wrong with it. Fortunately the tow guy recommended JC. It took a couple of days for them diagnose it, but turns out that my rear differential fluid had completely drained out due to a missing cap. It was going to cost a minimum of $2000. Here's where JC goes above and beyond. I kept all of my car maintenance records (in a rather jumbled mess) in my glove compartment. They went through my records and found a statement from Jiffy Lube a few months early saying that I had had my rear differential fluid replaced. They helped me go back and forth with Jiffy Lube and my insurance adjusters until finally Jiffy Lube agreed to come pick up the car and fix it for free. JC never charged me for any of it. In the meantime, I was sleeping on a friend's floor. During those two weeks, I got a call back from a place I had applied to almost a month previously. I had a job. I ended up moving into a great house with people who are now great friends. This whole story could have been very, very different. I really can't thank these guys enough.

I brought my car here to get some simple battery connections replaced. Apparently they were corroded and that is what had me walking to work one morning. Upon calling a tow truck... the guy who was nice enough to ck the wires first... diagnosed the problem and said they was no need to pay him since he didnt actually tow anything. nice to know there are still honest people around. That being said I found this place with reviews on Yelp. My bf and i dropped my car off and the next day my car was ready to go. The amount I was quoted is what I paid and they thew in my employer's discount without me having to ask for it (which I didnt even know I got) Nice... Also my bf mentioned that they were going to go over several things that needed to be addressed (in the future of course). Luckily, none of that took place. You hate when anyone tries to include things that arent necessary but again I dont mind you telling me what could potentially be done sometime in the future. Again my car is no spring chicken but its a Toyota and they last forever...or at least as close to forever as the car world will allow.

I just didn't like the fact that they wanted to charge me for the diagnostic, which I already had...I ended up going somewhere else where they fixed it and didn't charge me for that but their place does look really clean and decent and I'm sure they do a good job since it was packed

My husband and I have used Automotive Specialists in Round Rock several times within the past year and a half. They have always exceeded our expectations in regards to service, honesty and promptness. I've gone in by without my husband many times and they have never been condescending and I've never felt that I've been taken advantage of. We are thoroughly educated on what work they can/will do on the car before they start the process. I have and will continue to recommend them to anyone and everyone. I've lived in the Austin area for over 12 years and these guys are the best that I've used. I wish I had found them sooner.

I actually found a mechnaic I like! Came in for tires installed, radio issue, and annual inspection. They fixed everything for a really low price (about $75). I also got a great deal on tires from tirerack.com. And even though the guys were really busy they were nice about my adding on the annual inspection while I was there.

As a woman, I have always *dreaded* having to take my car to any shop for any thing. I even had gotten to the point where I hated taking it in for a simple oil change. Mechanics were not my favorite people--I could never tell when they were being honest and when they were upselling things I didn't need. And then I came here. Not once have I ever been spoken to condescendingly. Not once have I ever been upsold on something that I didn't need. In fact, they've even sent me on my way telling me that what I thought I needed done did not in fact need to be done yet. They explain what is needed. They'll take you into the garage and show you. They actually listen to you and don't make you feel like an idiot. They are HONEST. And super nice too! They also try to get your car in and out the same day. I've taken my car to them since they opened, and it's been rare that they've had to keep my car overnight. They fix the problem, or they tell me that it's something I can live with for a while but to bring it in if it gets worse. One time - out of the many times I've taken my car in - they told me they knew in their gut what the problem was but couldn't replicate it, and they gave me the choice of going ahead and fixing it or waiting (I think it was something with the ignition). I went with their gut. I seriously trust these guys. A great mechanic is like a great hairstylist - you really want to find one and stick with 'em. :)

I have been taking both my cars to Automotive Specialists since I returned to the Austin area. I have found them to be prompt, courteous and trustworthy. The work they have done on both my Miata and my Subaru has always been of the highest quality. I started going to Automotive Specialists since they were recommended by local Miata owners, but they work on any car with the same level of dedication to quality work. The most recent work was a new clutch and new top for my Miata, and I couldn't be happier with the results.

My car started to have some serious engine trouble over the past week, prompting me to scramble to look for a good mechanic. Having a Honda S2000, I wanted to find someone who specializes in Japanese/Honda sports cars. I was pointed to JC Automotive up in Round Rock by the S2000 Club of America, who told me these guys are honest, reliable, and fantastic at their job. They were absolutely right. After taking this car to a few other mechanics, and speaking to plenty of auto aficionados, I was under the impression that my problem was going to be fairly serious (a broken piston, a bent valve?!) as the car was shaking on idle, under performing and check engine light blinking. I took it here one weekday morning to find it very busy (that already says a lot). Dropped it off, and by the afternoon I got a friendly call from Ray. He told me it was a simple problem of replacing the Ignition Coils on my car, a somewhat pricey but simple procedure. However, he let me know the only reason it's pricey is due to the parts, so he recommended I look around for my self, to find them cheaper, while advising me on what brands to avoid. Their knowledge of my particular car was fantastic. After consulting with them a few times over the phone, we decided I could do the job myself. When i went to go pick up my car, they explained their testing procedure, why I needed to change it, and were not pushy at all for having them do it. I paid my inspection fee ($65) and did the job myself after ordering the parts. While I didn't end up using them for this job, I highly respect their professionalism and will definitely use them again for any problems with any of my cars. Highly recommended!