Georgetown & Round Rock Auto Repair

Called here because they are the only triple a approved garage west of georgetown where my son goes to school. I needed a pre-purchase check and thank God we went here!! Instead of waiting inside, which was also very nice, we were driven up the road and had a great meal at bb's; it felt like we were visiting town and had a tour guide. It was a gorgeous day and so we decided to walk back had some great exercise on the way back. We decided not to buy the car based on their thorough check and now have a couple more we need to get inspected bevause I'm going to get a car too. We really appreciated the thorough money saving inspection. Darrell was so patient and kind and explained everything so well to us, he was going to break down the estimate on what we needed done, safety first, then biggest to smallest. Everyone else seemed very nice. The interior is very nice and inviting and comfortable and more like being in a spa than a garage. I love going to family owned businesses and this one was very very nice. I plan to use them again!

Stopped in twice a couple days ago. I am due for an inspection before March so asked about the wait. I appreciated that I was given an honest approximation of an hour, unlike restaurants and nail salons who all say "20 minutes" when it's really 2-3 times that. I opted to come back later and noted closing time was 6pm. I didn't mean to wait until 5:40 to show up again, but was told they could easily get my car in for the inspection. 10 minutes later they were finished! I was very impressed with the waiting area. It felt like I was in a nice hotel lobby or a beautiful home. There was coffee and tea available. The decor was beautiful, nothing like other repair shops!

These guys are awesome. We had a run in with roadkill in my 2006 Honda Civic and subsequently had some parts hanging down from under the car. We took it in and he was honest about the potential for high costs depending on the damage. We left the car with him and he called in about an hour to tell us there was no major damage to vital parts. He was able to remove the damaged piece that was dragging and that it was a non-essential piece, especially considering the car is almost 10 years old. Best part- he didn't charge us a dime!!! We will definitely be going back.

Got recommended by a couple of friends and now all I regret is not having found these guys sooner. With all the money I could have saved I could have bought a nicer car! So apparently every other place has been ripping me off because these guys charged me a quarter of what I was paying at elsewhere. They serviced both of my cars fairly, had a shuttle service, and they guarantee their work. Can't ask for more.

So once again, J&C auto specialist do the right thing. Brought in my Lexus GX 470 after the air suspension went out. Had to keep the car in the shop over the weekend due to last minute. Anyway they fiddled with it, and were able to fix the problem, a relay going bad or short. The point is, is that they could have told me i needed a new compressor, , or liner bag, and i would've gone along with it, but they didn't. Another great save!!!!

These quality of service here is wonderful! Mike clearly explained what work needed to be done to repair my vehicle and how much it would cost (which was a perfectly reasonable and fair price). When my part didn't arrive on time, he called me right away, notified me of this, and informed me as soon as it did it arrive. When I dropped my vehicle off at their shop, I accidentally forgot to remove my office desk key from the keychain. When I notified them, they were nice enough to bring the key to my office. I'd definitely recommend Auto-Spec!

Great staff!!!! Excellent service!!! I would recommend going here for all your automotive needs to everyone!!! Win win!!!

Auto-Spec Automotive at 350 Old West Dr in Round Rock, TX is the REAL Automotive Specialist! Customer service is king and they are wearing the crown. The environment is clean and family-oriented, the service reps are knowledgeable and treat you like they really care about providing great service. Also, if you need transportation to and from home or work while your car is in for repairs, Sean will get you to where you need to be, safe and sound and on time. Hopefully you will not have car problems, but if you do, the service is like no other at Auto-Spec Automotive (the original Automotive Specialist). Thank you Ray Hrouda for great customer service!

Walked in and the manager, Kevin McCollum, never acknowledged me so I wait for the second person at the counter to finish what he is doing and take care of me. Said I needed an oil change and asked if they had semi- synthetic oil. Suddenly I have the managers attention and he sarcastically states that semi-synthetic oil is a marketing gimmick. I asked why is it sold by many other dealers and he says they're all a sham. He then tries to go "chemist" on me and says the molecules can't line up properly, blah, blah, blah. I have four cars that will need service but it won't be at Auto Spec. They're too expensive and don't understand true customer service.

imgur.com/LBCQgOZ "Perhaps someday Unisef will be there for you to repair your vehicle for free but until then we are a business. " - Auto-Spec "this nut case" - auto spec How can any person/business justify such a racist response?! Don't let the high ratings fool you! Owner kicked me out while waiting for tow truck because I wrote a part of this yelp review while waiting Read the owners family friendly response to get a better idea of their customer service. (appears they deleted it, but I have screenshot here imgur.com/LBCQgOZ , so they can't hide or edit it away). They don't know understand that once its on the internet, its stays forever. Their original response to me will stay online for you all to see, and determine if this type of customer experience you want to support. My family and I have been with Triple A for over 10 years (proof: imgur.com/mwmsjZh) , and never have had an triple a approved auto shop mismanage a customer like this. Now, they claim I was never a customer (imgur.com/do3MQhv) Such a classy updated response (imgur.com/U2TSxRZ ) The fact that they are trying to suddenly deny it or hide it simply proves my point. Also, they respond to my visit, and also claimed to have video of it, while saying I am not a customer...I would expect this from a big corporation, but coming from a "family owned" business makes this just comical. They gave me an estimate of damages, without even taking the car into the garage, keep in mind, my car had damage underneath it. that's how bad these people are. I had Tripple AAA to come back and take my care to another shop. Summary of my experience (All facts, can't be argued or disputed): 1. Car towed to shop for damage underneath, ran over rock/pavement( Oil leak etc.) 2. After waiting for 1-2 hours, the secretary/receptionist guy in front inspects my car, not by taking it into garage, but walking around it, keep in mind, damage is underneath it, and they know. 3. Starts quoting parts price/service fees, (which i knew were marked up because i looked into the basic parts i needed). when I showed cheaper price parts at Oriellys, $100 less, the receptionist said, "oh okay, we will look into that" and then after talking Oriellys on phone, the receptionist told me the parts at oreillys will take weeks to come. Fine, i find the SAME PART, oil pan, at autozone that they have now, and I try to hand the phone receptionist, he was LIKE, WE DON'T PUT autozone PARTS in car, they have bad parts, again, same PART/brand... only difference, its ready now, so they won't get to put their marked up parts on my car, and had to go with autozone. 4. He puts the keys in front of me and tells me to take it, classic service, so I am like okay, I called triple A, they said sorry, started sending me a new tow truck 5. While waiting, i checked out their yelp, highly rated, some felt fake reviews, so I left my own review. 6. within 15 min, OWNER calls store, asked to kick me out over a YELP REVIEW. again YELP REVIEW. Just a train wreck. Now, lets review Response from Owner (who wasn't even present, nor did they reach out to solve concerns): "I'm very sorry you can't understand how we do business. We only install quality parts. We never order from autozone because they have poor quality parts and we can not warranty that job." Please, mention that on your website that you don't use parts from autozone, the 2nd largest retailer for automotive parts, because they are bad quality. " You are more than welcome to find a shop that will. We are the only AAA recommended shop in Round Rock for a reason. We only do quality work that we warranty for 24months/24k miles." I have found a better shop!, and hopefully you won't be recommend by triple A much longer after this incident. "We are always upfront and honest about everything we do and we stand behind our work." Yes, very honest, since you inspected my car for damages without even taking it into the garage to be inspected by someone qualified. Very honest and upfront. Please, tell me how you can honestly diagnose a car with damage below it without taking it into garage and lifting it. " We do have the right to deny service to unreasonable customers. We are not the only shop in town. Your welcome to take your business elsewhere." A customer that doesn't like your service, and writes a review is an unreasonable customer?! It is unreasonable to want to control the parts that go into their own car?! I am unreasonable because I choose what parts from where I want in the car I own?! "I will not be taking business advice from a "21 yr old kid" who thinks he knows better than people that have years and years of experience." Age doesn't reflect maturity, or experience, and the responses from the business proves my point. "Here's an idea Mr. 21 yr old kid. Open your own auto repair shop and you can stock parts from Autozone & repair all the cars your little heart desire