This business was highly recommended to me from someone who had been getting service here for over 11 years, and after my experience, will never be back. Long story short, there was zero communication and no professionalism nor did they stand by what they say. Absolutely no concern for letting the customer know what is going on unless you call them. Also, I am randomly missing a piece of the trunk liner now (they claim they did not touch it, but I don’t know how it disappeared). Thankfully, when they broke two other pieces of my interior liner, they replaced at no cost to me (as you should). That however is the only positive thing that happened, minus having to wait a weekend for the part to ship and have it replaced. After being highly recommended and seeing so many positive reviews, I am extremely disappointed in my experience and won’t be back.
Sorry we did not meet your expectations. COVID had us down on staff and we were struggling just to get the cars fixed. It's our goal to keep everyone informed of what's happening but we just fell short. The piece missing from the trunk was replaced at our cost although I am positive it was not lost at our shop. Sorry you did not get our best but we did try and make it right
- Auto-Spec Georgetown